Star Parking - Meet & Greet

Overview

Meet and Greet Service

You will be met at the airport and your car will be taken to the secure car park by an insured driver and then delivered back to the terminal ready for collection on your return.

What is the drop-off procedure?

Head for the short stay car park, where a fully insured driver will meet you on the designated area of the forecourt and will identify you by your car registration. Please call Star Parking 20 Minutes before the scheduled arrival time on the number on your confirmation (No text/voicemail). Exit/Entry Fees: The Heathrow exit/entry charges for the SHORT STAY are not included in the price, a fee of £8.00 on entry and on exit, the first 30 minutes are charged at £8.00 (subject to change).

What is the pick-up procedure?

Once you have collected your luggage and cleared customs, call the free phone number provided to you.

What security measures does the car park have?

Safeguarded by state of the art Key Intruder system CCTV, security fencing and guard dogs. Twin Electric metal gateAwarded: Park Mark, Safer Parking Award

What else do I need to know?

This service is NOT Suitable if you are travelling in and out of T4 - Important: Entry/Exit Fees: The Heathrow exit/entry charges for the SHORT STAY are not included in the price, a fee of £7.50 on entry and on exit, the first 30 minutes are charged at £7.50. Your booking times are fixed. Therefore, timekeeping is essential. Anyone to arrive early or late must inform Star Parking and obtain permission to seek availability. Please call Star Parking 20 Minutes before the scheduled arrival time on 07530 500009 (No text/voicemail) Below are some Important information and guidance for your perusal to avoid service delays and unnecessary inconveniences. Only read the instructions only for the relevant terminal you are flying. The following postcodes may not be accurate. Star Parking strongly advise following the signs once you have entered the airport zone. Late fees and parking charges may apply for any late arrivals and arrivals without calling Star Parking or early arrivals due to booking with incorrect times. Please ensure your booking time is the vehicle drop-off time, not the flight departure time. Vehicle collection or flight delays after 23:30hrs are subject to a levy fee of £20 per hour to pay. All payments must be cleared before the collection of the vehicle. Terminal 2 Drop-off procedures Terminal 2 - Sat-Navigation postcode: TW6 1EW (Short Stay Car Park 2): 2.05m (6ft 9in) Once you have passed the main tunnel, follow signs for Terminal 2; stay in the right-hand lanes, then join the ramp. Stay on the right by following the signs for short-stay passenger pick-up. Once you are approaching the car park barriers, drive towards the one on your far right-hand lane, marked at barrier number 6. Take a ticket and enter the car park on Level 4. Follow the signs for Off Airport Parking Meet & Greet and follow the one-way arrows to rows A and B, where our representative will meet you. Terminal 2 Return procedures Call Star Parking on 07530500009 once you have collected your last bag from the belt. Passengers must pick up their cars on level 4, Zone A or B, in the short-stay car park. Terminal 3 drop-off procedures Sat-Navigation postcode: TW6 1QG (Short Stay Car Park 3): 2.2m (7ft 2in) During peak hours, the collection/drop off point may change due to long queues and to avoid extra waiting time, you can choose to meet on the forecourt. For forecourt collection/drop off a levy fee will be payable to Heathrow Airport Limited, payment can be made on the airports web site. Once you have exited the tunnel, stay on the left-hand lane and follow the signs for terminal 3 departures. As you drive past the Hilton Garden Hotel at the bend, remain on the right and follow the signs for short-stay passenger pick-up. Take a ticket at the barriers and follow up to level 4 on the spiral. Park your car at zone A/B where the meet and greet points are. (Towards the end of the car park). You will be met by one of our representatives. Terminal 3 Return procedures Call Star Parking on 07530500009 once you have collected your last bag from the belt. Passengers will pick up their cars on Level 4 of the Terminal 3 short-stay car park. Once you have come out from the arrivals, walk towards the café Nero and take the lift opposite and proceed to level 1 Then, walk across the bridge, and at the end of it, you will come to the pay station lobby Retake the lifts to level 4. We deliver vehicles at A or B at the car park. During peak hours, the collection/drop off point may change due to long queues and to avoid extra waiting time, you can choose to meet on the forecourt. For forecourt collection/drop off a levy fee will be payable to Heathrow Airport Limited, payment can be made on the airports web site. Outbound: Terminal 5 procedures Sat-Navigation postcode: TW6 2GA (Short Stay Car Park 5): 2.2m (7ft 2in) Once you are at the main roundabout, drive straight towards the ramp Stay right at the "Short Stay and Passenger Pick Up" sign. Drive under the height restriction arm, keep left, and follow the "Avis/Budget car" sign. First, you must go through the purple canopy before entering the car park. Then you will drive towards the car park barriers. Take a ticket and drive down to rows "R & S" You will be met by one of our representatives to collect your vehicle. Terminal 5 Return procedures Call Star Parking on 07530500009 once you have collected your last bag from the belt. Once you have entered the arrival hall, Walk towards the Café Nero (Red coloured pillar marked as South meeting point) Exit the arrival building. Take the lifts, then proceed to level 4 (Do not take the lift next to the café Nero) Important Note: Star Parking track the return flight number you enter during the booking process. It is a vital piece of information to stay on track. Providing incorrect flight numbers can result in hours of delays for your vehicle return, although you have given Star Parking the correct return time. Car Park Height restrictions: Terminal 2 (Short Stay Car Park 2): 2.05m (6ft 9in) Terminal 3 (Short Stay Car Park 3): 2.2m (7ft 2in) Terminal 5 (Short Stay Car Park 5): 2.2m (7ft 2in) You must ensure that before leaving the vehicle with the car parking company it is in a roadworthy condition, taxed and holds a current MOT if applicable. Star Parking will refuse to collect cars with tyres below 1.6mm tread. Cars are taken on approx. 20 miles round trip to the compound. All parking is subject to the terms and conditions of the individual car park - please see terms here https://starparking.co.uk/terms London's Ultra Low Emission Zone, or ULEZ, is expanding to encompass all of Greater London, including Heathrow Airport area, from the 29 August 2023. The daily charge for non-compliant vehicles is £12.50 for most vehicles, including cars, vans, and motorcycles. To check the charge for your vehicle use this link https://tfl.gov.uk/modes/driving/check-your-vehicle/?intcmp=52335 If you need to pay the ULEZ charge, a daily charge runs from midnight to midnight, every day of the year (except for Christmas Day). That means that if you drive a non-compliant vehicle within the ULEZ area across two days, you will need to pay two daily charges. It is the your responsibility to ensure that you check your vehicle and that you have paid the ULEZ fee, penalties will apply so please check to be sure.

Address:

Sat-Nav postcode: Terminal 2 - TW6 1EW Terminal 3- TW6 1QG Terminal 5 - TW6 2GA

Map and Directions

Address:

Sat-Nav postcode: Terminal 2 - TW6 1EW Terminal 3- TW6 1QG Terminal 5 - TW6 2GA

Directions for Star Parking - Meet & Greet

Please ensure your flight landing time has been provided to lessen the risk of any delays

NOT Suitable if you are travelling in and out of T4

Important - Starting from January 2024, Star Parking services are not inclusive of the standard entry and exit car parking charges.

Your booking times are fixed. Therefore, timekeeping is essential. Anyone to arrive early or late must inform us and obtain permission to seek availability. Once you have already travelled out and your return changes, extra charges may apply.

You must call us 20 Minutes before the scheduled arrival time on the number on your confirmation (No text/voicemail)

Below are some Important information and guidance for your perusal to avoid service delays and unnecessary inconveniences. Only read the instructions only for the relevant terminal you are flying.

The following postcodes may not be accurate. We strongly advise following the signs once you have entered the airport zone.
Late fees and parking charges may apply for any late arrivals and arrivals without calling us or early arrivals due to booking with incorrect times. Please ensure your booking time is the vehicle drop-off time, not the flight departure time.

Vehicle collection or flight delays after 23:30hrs are subject to a levy fee of £20 per hour to pay. All payments must be cleared before the collection of the vehicle.

Terminal 2 Drop-off procedures
Terminal 2- Sat-Navigation postcode: TW6 1EW
(Short Stay Car Park 2): 2.05m (6ft 9in)
Once you have passed the main tunnel, follow signs for Terminal 2; stay in the right-hand lanes, then join the ramp. Stay on the right by following the signs for short-stay passenger pick-up.
Once you are approaching the car park barriers, drive towards the one on your far right-hand lane, marked at barrier number 6. Take a ticket and enter the car park on Level 4.
Follow the signs for Off Airport Parking Meet & Greet and follow the one-way arrows to rows A and B, where our representative will meet you.

Terminal 2 Return procedures
Call us on the number on your confirmation once you have collected your last bag from the belt.
Passengers must pick up their cars on level 4, Zone A or B, in the short-stay car park.

Terminal 3 drop-off procedures
Sat-Navigation postcode: TW6 1QG (Short Stay Car Park 3): 2.2m (7ft 2in)
During peak hours, the collection/drop off point may change due to long queues and to avoid extra waiting time, you can choose to meet on the forecourt. For forecourt collection/drop off a levy fee will be payable to Heathrow Airport Limited, payment can be made on the airports web site.
Once you have exited the tunnel, stay on the left-hand lane and follow the signs for terminal 3 departures.
As you drive past the Hilton Garden Hotel at the bend, remain on the right and follow the signs for short-stay passenger pick-up.
Take a ticket at the barriers and follow up to level 4 on the spiral.
Park your car at zone A/B where the meet and greet points are. (Towards the end of the car park).
You will be met by one of our representatives.

Terminal 3 Return procedures
Call us on the number on your confirmation once you have collected your last bag from the belt.
Passengers will pick up their cars on Level 4 of the Terminal 3 short-stay car park.
Once you have come out from the arrivals, walk towards the café Nero and take the lift opposite and proceed to level 1 Then, walk across the bridge, and at the end of it, you will come to the pay station lobby
Retake the lifts to level 4.
We deliver vehicles at A or B at the car park.
During peak hours, the collection/drop off point may change due to long queues and to avoid extra waiting time, you can choose to meet on the forecourt. For forecourt collection/drop off a levy fee will be payable to Heathrow Airport Limited, payment can be made on the airports web site.

Outbound: Terminal 5 procedures
Sat-Navigation postcode: TW6 2GA (Short Stay Car Park 5): 2.2m (7ft 2in)
Once you are at the main roundabout, drive straight towards the ramp
Stay right at the "Short Stay and Passenger Pick Up" sign.
Drive under the height restriction arm, keep left, and follow the "Avis/Budget car" sign.
First, you must go through the purple canopy before entering the car park.
Then you will drive towards the car park barriers.
Take a ticket and drive down to rows "R & S"
You will be met by one of our representatives to collect your vehicle.

Terminal 5 Return procedures
Call us on the number on your confirmation once you have collected your last bag from the belt.
Once you have entered the arrival hall,
Walk towards the Café Nero (Red coloured pillar marked as South meeting point)
Exit the arrival building. Take the lifts, then proceed to level 4 (Do not take the lift next to the café Nero)

Important Note: We track the return flight number you enter during the booking process. It is a vital piece of information to stay on track. Providing incorrect flight numbers can result in hours of delays for your vehicle return, although you have given us the correct return time.

Car Park Height restrictions:
Terminal 2 (Short Stay Car Park 2): 2.05m (6ft 9in)
Terminal 3 (Short Stay Car Park 3): 2.2m (7ft 2in)
Terminal 5 (Short Stay Car Park 5): 2.2m (7ft 2in)

You must ensure that before leaving the vehicle with the car parking company it is in a roadworthy condition, taxed and holds a current MOT if applicable. We will refude to collect cars with tyres below 1.6mm tread.

Cars are taken on approx. 20 miles round trip to the compound.

All parking is subject to the terms and conditions of the individual car park - please see terms here https://starparking.co.uk/terms

London's Ultra Low Emission Zone, or ULEZ, is expanding to encompass all of Greater London, including Heathrow Airport area, from the 29 August 2023.

The daily charge for non-compliant vehicles is £12.50 for most vehicles, including cars, vans, and motorcycles. To check the charge for your vehicle use this link https://tfl.gov.uk/modes/driving/check-your-vehicle/?intcmp=52335

If you need to pay the ULEZ charge, a daily charge runs from midnight to midnight, every day of the year (except for Christmas Day). That means that if you drive a non-compliant vehicle within the ULEZ area across two days, you will need to pay two daily charges.

It is the customer's responsibility to ensure that you check your vehicle and that you have paid the ULEZ fee, penalties will apply so please check to be sure.

Enter your postcode below to look up directions on Google Maps

Please note these directions should only be used as a guide.

lookup

Please note the location shown is the car drop-off point