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ACE Meet & Greet LGW
Gatwick Airport Approved Meet & Greet Parking
- Quality Meet & Greet In Short Stay
- Convenient No-Wait Guarantee
- Park Mark Award
- ACE Meet & Greet LGW has been rated 86.2%
by 414 previous customers. - 89% of customers would book again.
Overview
Meet and Greet Service
You will be met at the airport and your car will be taken to the secure car park by an insured driver and then delivered back to the terminal ready for collection on your return.
What is the drop-off procedure?
Please call ACE parking twenty minutes before arrival to your terminal on the number on your confirmation0 - A uniformed ACE or Maple Manor Parking agent will handle the check-in and car movements at Gatwick Airport.What is the pick-up procedure?
Please call ACE on the number on your confirmation0 once you have **collected your luggage and cleared customs** to request your vehicle returned. Early Returns: If you are returning ahead of schedule, please telephone ACE ASAP.What security measures does the car park have?
Uses modern security systems such as alarms and/or CCTV and is regularly visited by a specially trained Police Officer to maintain their Park Mark award.Awarded: Park Mark, Safer Parking AwardWhat else do I need to know?
We only accept bookings for cars and small vans at the standard rate shown. If you wish to bring a larger vehicle there will be an additional charge and you will need to call us to book this. Trailers will not be accepted. ACE Parking is also unable to accept the following vehicles: Aston Martin, Ferrari, Rolls Royce, Bentley and Maserati. No-Wait Guarantee On arrival there will always someone at our meeting point - you will not have to wait for a driver to arrive On return the flight will be monitored and the car delivered to the terminal upon flight landing (see terms)Address:
Gatwick (LGW) South Terminal Departure - Postcode RH6 0NP Gatwick (LGW) North Terminal Departure - Postcode RH6 0PJReviews
Service very disappointing this time .... 5.30am in the morning having driven 90 mins in the car from home we got to the Orange Carpark, the right floor but couldn't see Ace Parking sign or people with Ace on their jackets anywhere, which there wasn't! After circling that carpark level we saw a Maple parking sign and asked someone there, where Ace was and he told us to park in a slot opposite. It's wasn't in any way a meet and greet experience, They weren't looking out for us nor were they welcoming or very helpful at all .... will think again who we use next time!
Rating 3 out of 5
Book Again: No Liz Henry 20 Mar 2024 11:33 Verified Customer
Easy drop off with no need to phone in advance. Did not have to wait too long for car to arrive on return.
Rating 5 out of 5
Book Again: Yes Hazel 15 Dec 2023 14:16 Verified Customer
Easy drop off, friendly staff. Quick and efficient equally so for the return journey many thanks
Rating 5 out of 5
Book Again: Yes Sarah Maclucas 14 Dec 2023 23:55 Verified Customer
Excellent parking service, would definitely use again. No problems at all
Rating 5 out of 5
Book Again: Yes Simon Riches 12 Dec 2023 08:39 Verified Customer
Whilst the service provided was good I feel it important to state that you are in danger of pricing yourself out of the market. I can now get a return taxi for about the same price as the parking. In future I will have to think carefully before I book again and I have been a regular customer. You need to consider your charges against customers options
Rating 4 out of 5
Book Again: Yes David Tadd 17 Jun 2023 10:19 Verified Customer
Easy to find, helpful staff at the Car park by the Sophotel. Much easier and simpler to use than any others I have used at LGW I’d certainly use this parking again
Rating 5 out of 5
Book Again: Yes Pamela Roy-Jones 22 May 2023 10:40 Verified Customer
Good car parking company will use again. Car returned just about 10 minutes. Impressed
Rating 5 out of 5
Book Again: Yes Ed. 17 May 2023 12:14 Verified Customer
Easy drop off at Sofitel car park at North terminal. Arrived back at South terminal went to short term car park and wait for car was about 5 minutes. Great service
Rating 5 out of 5
Book Again: Yes Ian Swinton 14 May 2023 13:30 Verified Customer
Easy drop off and collection, all worked smoothly.
Rating 5 out of 5
Book Again: Yes Toni 10 May 2023 11:50 Verified Customer
Great service Thankyou
Rating 5 out of 5
Book Again: Yes Mark Thomas 08 May 2023 12:05 Verified Customer
100 yards more to walk, but the time saved in not having to phone on delivery or pick up made up for that. Car wash pretty decent too!
Rating 5 out of 5
Book Again: Yes clive 03 May 2023 22:06 Verified Customer
As usual 10 out of 10,keep up the good work.
Rating 4 out of 5
Book Again: Yes Mick Armstrong 23 Mar 2023 10:10 Verified Customer
Great service from booking our vehicle in to collection. The booking was easy, in fact I initially put the wrong departure date and paid, when I realised our departure date was booked to early I went online to change the date and was immediately refunded £11 because our departure date was later than I’d booked. The staff at departure and return were all very helpful and on our return there was no waiting time for our vehicle to be returned. Very happy with the service.
Rating 5 out of 5
Book Again: Yes Beverley Lewis 27 Feb 2023 20:52 Verified Customer
No phone calls from motorway or baggage reclaim, easy drop off and car was waiting on return.
Rating 5 out of 5
Book Again: Yes Steven Cotsford 20 Feb 2023 10:59 Verified Customer
We found Ace meet and great excellent at Gatwick airport. They were there to meet us when we arrived and we did not have to wait long for them to return our car to us. We are a very satisfied customer and would definately recommend them
Rating 5 out of 5
Book Again: Yes Charmian Wheatley 14 Feb 2023 16:45 Verified Customer
Brilliant, so easy and stress free. Also good value
Rating 5 out of 5
Book Again: Yes Colin Acheson 03 Feb 2023 11:20 Verified Customer
it couldn't be better. great service
Rating 5 out of 5
Book Again: Yes Santos 03 Jan 2023 10:12 Verified Customer
Very easy procedure, staff very friendly and only minutes walk to terminal , brilliant
Rating 5 out of 5
Book Again: Yes Richard Hendrie 25 Dec 2022 08:50 Verified Customer
Everything worked as advertised/as it should. Convenient and hassle free
Rating 5 out of 5
Book Again: Yes Gary 14 Dec 2022 10:38 Verified Customer
Excellent location - Minimal waiting time.
Rating 5 out of 5
Book Again: Yes Lavina Nelligan 10 Nov 2022 14:57 Verified Customer
All good Very convenient to Terminal, just a short walk. Car in car park on arrival back so no long wait for valet parking.
Rating 5 out of 5
Book Again: Yes Colin Acheson 06 Nov 2022 10:27 Verified Customer
Efficient and easy to use
Rating 4 out of 5
Book Again: Yes David Valentine 25 Sep 2022 15:38 Verified Customer
Very polite and punctual
Rating 5 out of 5
Book Again: Yes Eileen Charalambous 20 Aug 2022 10:08 Verified Customer
The reason for the 3 is this is not meet and greet at kerb side this is no different from short stay car park. And once you have delivered your car you then have to take your cases across the road to the terminal and repeat the exercise on the return this is not ideal for limited ability and older people also inclement weather its a long way to carry suitcases.
Rating 3 out of 5
Book Again: No Mrs J Honnor 21 Jul 2022 17:13 Verified Customer
Everything went like clockwork and would highly recommend these guys and definitely use again.
Rating 5 out of 5
Book Again: Yes Richard Blake 28 Jun 2022 21:44 Verified Customer
Map and Directions
Address:
Gatwick (LGW) South Terminal Departure - Postcode RH6 0NP Gatwick (LGW) North Terminal Departure - Postcode RH6 0PJ
Directions for ACE Meet & Greet LGW
DIRECTIONS AND INSTRUCTIONS HAVE RECENTLY CHANGED - SO PLEASE READ YOUR DIRECTIONS CAREFULLY ON RECEIPT AND ON THE DAY OF TRAVELYou no need to call us on your way to Gatwick North or to Gatwick South terminals. Please just follow the directions below to the terminal you've booked to meet us at. On arrival please be sure to have your paperwork and or booking reference ready on arrival so that our friendly staff can identify you.
If you still need to speak to us about your booking or need help on the day ,then please call the number on your confirmation 0
There is no longer any need to call us on your way to Gatwick North and South Terminal Meeting points. Please just head to the meeting points below. If you need help on the day, then please call us on the number on your confirmation 0 option 1.
North Terminal Meeting Point
Sat. Nav. Postcode: RH6 0PH (please follow directions below from the North Terminal roundabout)
As you enter the North Terminal from the main roundabout, stay in the right-hand lane for "Drop Off and Hotels". Keep in the right-hand lane following signs for "hotels" and "Sofitel Hotel". Keep driving towards the Pedestrian traffic lights between the two hotels. Turn right immediately after the traffic lights into the Sofitel Hotel Car Park. Take a ticket from the barrier and keep it for our driver. Once in the car park follow signs for Meet & Greet Operators When you arrive in the dedicated Meet & Greet area, park in a Meet and Greet bay and look out for our uniformed staff.
On return - North Terminal
If you are returning ahead of schedule we must have at least 24 hrs notice to ensure that your vehicle is ready for you upon your return.
If you gave us your flight number when you checked in then there your car will be returned automatically to the meeting point at the terminal your flight lands at. There is no longer any need to call us on your return.
If you did not give your flight number, have landed on a different flight or are just unsure whether you gave us details then please call us on the number on your confirmation 0 once you land and are ready for your car, so we can arrange the delivery of your car to the terminal.
Be sure to look out for your car and have your documentation to hand as our driver will need to confirm your identity. Please be aware that if you are late in collecting your car, you may incur additional charges from the Short Stay Car Park.
As you exit North Terminal International Arrivals, turn right and exit the building. Once outside, cross both roads and keep heading straight ahead between the car parks, under the covered walkway to the main terminal forecourt. Once at the main terminal forecourt, you will see the Sofitel Hotel. Cross the road at the pedestrian lights and bear left through the Sofitel Hotel car park - following signs for Meet & Greet Operators located within the Hotel Car Park. Your car will be returned by our uniformed staff in the Meet and Greet Reception area.
South Terminal Meeting Point
Sat. Nav. Postcode RH6 0LL (Please follow directions below from the main roundabout)
As you drive into the South Terminal, please stay in the right-hand lane and follow signs for SHORT STAY & PICK UP. At the SHORT STAY barriers take a ticket which you will need to give to your driver. Drive into the ORANGE CAR PARK and go up to LEVEL 1. At LEVEL 1 turn right and you will see the ACE MEET AND GREET AREA. Please park up in row D or E as near as you can to the lifts. Please make yourself known to the uniformed staff so that the necessary documentation can be completed with you promptly and you can proceed to check in.
If you need any help finding us then please call Ace Parking on the number on your confirmation 0 and select option 1
On return - South Terminal
Please call us the number on your confirmation 0 once you have your luggage
Directions: Please exit the terminal building and follow signs for the 'Short Stay Car Parks' (Orange Car Park 3). Your vehicle will be returned to;
Short Stay Orange Car Park – level 1- ready for you to drive home.
If you are returning early we must have at least 24 hrs notice to ensure that your vehicle is ready for you upon your return. As soon as you have collected all your luggage and are ready to clear customs, call Ace Parking on the number on your confirmation 0.
Be sure to look out for your car and have your documentation to hand as our driver will need to confirm your identity. Please be aware that if you are late in collecting your car, you may incur additional charges from the Short Stay Car Park.
Other Important Information
Due to ongoing works at Gatwick Airport Terminals, the meeting point might change whilst the works are being carried out and in such cases you will be advised when you call us prior to arrival or return.
Vehicle Restrictions:
Parking is for cars only and cars must fit in to a standard sized parking space (2.4m wide x 4.8m long). Extra charges will apply for cars that do not fit in to a standard parking space and must be arranged with Ace Parking prior to the drop off date. Very large vehicles and minibuses may be refused if prior arrangements are not made. Minibuses / vehicles with more than 8 passenger seats cannot be accepted for Meet & Greet services.
Illegal Vehicles: It is your responsibility to make sure that your vehicle has road tax, holds a valid MOT certificate and is roadworthy / legal. If your car isn't legal and/or safe to drive, Ace Parking will not be able to drive it to the car park, and you will not be able to get a refund.
Late Returns:
If your return is delayed and you park for longer than you have paid for, each extra day’s parking will be charged at £20 per day (subject to change), (or part day thereof) after your booked return date.
Early Returns: If you are returning ahead of schedule, please telephone Ace Parking on the number on your confirmation 0 ASAP. We must have 24 hrs notice (or as much notice as possible) so that they can make sure the vehicle is ready and you are not kept waiting on your return.
Refunds cannot be given for part used bookings.
Meeting point subject to change: Due to ongoing work at both terminals at Gatwick, the meeting points could change on the day. You will be informed when you call if there are any changes that will affect you.
Vehicle Inspection: Please allow sufficient time for our driver to complete our check-in procedure and conduct the necessary photographic vehicle inspection on your arrival. This usually takes 3-4 minutes. Failure to leave adequate time for our driver to complete this may relinquish any claim for damage not recorded as a result. If you are running late this can be completed by our driver after you have left but before he or she moves your car.
*No-Wait Guarantee Terms/Conditions
You have given us an accurate return flight number and landing date and time
Your flight does not land more than 15 minutes early unannounced
There are no vehicle issues preventing or delaying the return of the vehicle or - including mechanical, E
Enter your postcode below to look up directions on Google Maps
Please note these directions should only be used as a guide.Please note the location shown is the car drop-off point
Your Questions
Questions
Hi, we are departing from south terminal but arriving back to north terminal. Will our car be greeted with us at north terminal on arrival or do we have to get to south terminal internally?Thank you for your question. You can be met at the South Terminal and have the car returned to the North. You select your terminal details when making your reservation.
Can I use this service if my vehicle is a transit van (medium wheelbase, medium height roof)Vehicle Restrictions: Parking is for cars only and cars must fit in to a standard sized parking space (2.4m wide x 4.8m long). Extra charges will apply for cars that do not fit in to a standard parking space and must be arranged with ACE prior to the drop off date. Very large vehicles and minibuses may be refused if prior arrangements are not made. Minibuses / vehicles with more than 8 passenger seats cannot be accepted for Meet & Greet services.
is there a possibility for the car being picked up from the Hilton if you call ACE 10 minutes before you arrive at the airport they will meet you at the Hilton
Where will our car be kept while in your care? We will be travelling with only hand baggage, so will be looking for a quick departure from the airport and do not want a long wait for the car.The cars are stored about 2-3 miles from the airport so if you call when you are off the plane it shouldn't be a problemThe cars are stored about 2-3 miles from the airport so if you call when you are off the plane it shouldn't be a problem
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Gatwick Airport Car Parks
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