MBW Meet and Greet - T2, T3, T5 only

Overview

Meet and Greet Service

You will be met at the airport and your car will be taken to the secure car park by an insured driver and then delivered back to the terminal ready for collection on your return.

What is the drop-off procedure?

Please call the number on your confirmation2 approximately 30 minutes prior to reaching Heathrow and you must keep us informed if you are likely to be early or late with as much notice as possible.

What is the pick-up procedure?

Please call the number on your confirmation2 only when you have collected all of your luggage and the duty controller will give you further instructions.

What security measures does the car park have?

Premises is Park Mark awarded and is perimeter fenced with CCTV on entry.Awarded: Park Mark, Safer Parking Award

What else do I need to know?

This service operates between 04:00 and 23:59 (meeting outside of these times will incur a surcharge of £25.00 payable directly to MBW) . Over height vehicles over 2.1m and vehicles over 5m in length will have additional costs. Height restrictions: Terminal 1 (Short Stay Car Park 1): 2.05m (6ft 9in), car park 1A 2.0m (6ft 6in) Terminal 2 (Short Stay Car Park 2): 2.05m (6ft 9in) Terminal 3 (Short Stay Car Park 3): 2.2m (7ft 2in) Terminal 4 (Short Stay Car Park 4): Height limit: 2.0m (6ft 6in) Terminal 5 (Short Stay Car Park 5): 2.2m (7ft 2in)

Address:

Heathrow airport. Sat-Nav postcode: Terminal 2 - TW6 1EW Terminal 3- TW6 1QG Terminal 4 - TW6 3XA Terminal 5 - TW6 2GA

Map and Directions

Address:

Heathrow airport. Sat-Nav postcode: Terminal 2 - TW6 1EW Terminal 3- TW6 1QG Terminal 4 - TW6 3XA Terminal 5 - TW6 2GA

Directions for MBW Meet and Greet - T2, T3, T5 only

Important
FOR TERMINALS 2, 3 & 5 ONLY - NOT SUITABLE FOR T4 ARRIVALS
If you fly back into T4 the car park will charge you £15 on return

You must call us on the number on your confirmation 2 when approximately 30 minutes from reaching the terminal, and we can inform you when a uniformed MBW driver will be available. You MUST photograph your vehicle at the drop-off area to support any damage claim. MBW Terms & Conditions apply.

IF CUSTOMERS ARRIVE MORE THAN 45 MINUTES OUTSIDE OF BOOKED TIMES WITHOUT AT LEAST 2 HOURS' NOTICE, THE FULL SHORT STAY CAR PARK COSTS WILL BE REFERRED TO THE CUSTOMER TO PAY.
Our staff will pay for a maximum of 15 minutes of the short-stay parking.

T2 Post code: TW6 1EW
Outbound Instructions:
Follow signs for T2 Departures Short Stay Car Park; as you leave the tunnel, stay in the right-hand lane.
Going up the ramp, keep right into Short Stay Car Park (Do not go into the Drop-off Area), use LANE 6 into LEVEL 4. Take a ticket at the barrier and follow signs for Off-Airport Parking and park in either Row A or B.
Photograph the vehicle; damage claims will not be accepted without evidence, and our staff will only carry out a cursory exterior check. See Terms available on request.
Once you have removed your luggage & valuables from your vehicle, make your way to the MBW desk by the lift lobby. You will be met by the Handover Captain who will be wearing an MBW uniform - Orange & Black high-vis jackets & company ID.
Please ensure you hand your keys and car park ticket to the Captain when completing and signing your paperwork.
Inbound Instructions:
Please call the number on your confirmation 2 when you have collected all your luggage at reclaim, or when you have passed passport control if you only have hand luggage.
The dispatch office will advise you of a time frame for delivery. If there is a wait for the vehicle to be returned, please wait inside the terminal until further notice. If you arrive early or late and outside of the booked times, please be prepared to wait.
As you exit the arrival hall into the Terminal Plaza, turn left and walk towards the UK Arrivals end of the Terminal.
Nearing the end of the plaza, turn right and exit the Terminal through the main door, then cross the bridge in front of you. Take the left-hand lift and go up to Level 4.
The MBW Handover Captain will meet you at the MBW desk and validate your parking ticket for your exit.

T3 Postcode: TW6 1QG:
Outbound Instructions:
As you leave the tunnel, follow signs toward Terminal 3, Short Stay Car Park 3 (Do not go into the Drop-off Area).
Enter the Short Stay Car Park and take a ticket at the barrier; you must hand this to the MBW Captain. Head to LEVEL 4 Off Airport Parking and park in either row A or B.
Photograph the vehicle; damage claims will not be accepted without evidence, and our staff will only carry out a cursory exterior check. See Terms available on request.
Once you have removed your luggage & valuables from your vehicle, make your way to the MBW desk by the ARRIVALS lift lobby. You will be met by the Handover Captain who will be wearing an MBW uniform - Orange & Black high-vis jackets & company ID.
Please ensure you hand your keys and car park ticket to the Captain when completing and signing your paperwork.
Inbound Instructions:
Please call the number on your confirmation 2 when you have collected all your luggage at reclaim, or when you have passed passport control if you only have hand luggage.
The dispatch office will advise you of a time frame for delivery. If there is a wait for the vehicle to be returned, please wait inside the terminal until further notice. If you arrive early or late and outside of the booked times, please be prepared to wait.
Exit from the arrivals hall, follow the signs to Short Stay Car Park 3. Pass the shops on your right, and the lifts will be in front of you. Take the lifts to the upper level.
Exit the lift, cross the bridge towards the Short Stay Car Park. You will see another set of lifts, take these to LEVEL 4. As you exit the lift, you will see the MBW Desk
The MBW Handover Captain will meet you at the MBW desk and validate your parking ticket for your exit.

T5 Postcode: TW6 2GA
Outbound Instructions:
Leave the Terminal 5 roundabout and follow the signs to T5 departures.
Keep in the right lane heading up the ramp, follow the signs into the Short Stay Car Park LEVEL 4 (Do not go into the Drop-off Area).
Keep left, STAY LEFT, and head towards the last set of barriers. Take a ticket at the barrier, and hand this to the MBW Captain. Follow signs to Off-Airport Parking and park in Rows R or S.
Photograph the vehicle; damage claims will not be accepted without evidence, and our staff will only carry out a cursory exterior check. See Terms available on request.
Once you have removed your luggage & valuables from your vehicle, make your way to the MBW desk by the lift lobby. You will be met by the Handover Captain who will be wearing an MBW uniform - Orange & Black high-vis jackets & company ID.
Please ensure you hand your keys and car park ticket to the Captain when completing and signing your paperwork.
Inbound Instructions:
Please call the number on your confirmation 2 when you have collected all your luggage at reclaim, or when you have passed passport control if you only have hand luggage.
The dispatch office will advise you of a time frame for delivery. If there is a wait for the vehicle to be returned, please wait inside the terminal until further notice. If you arrive early or late and outside of the booked times, please be prepared to wait.
As you leave the arrivals hall, you will see Costa Coffee in front of you, turn to your left, and head towards the end of the terminal.
Pass the shops on your left, keep walking until you pass Café Nero.
Turn right immediately after these and through the front door of the terminal.
As soon as you exit the door of the terminal, you will see the lifts. Take the lifts to Level 4. As you exit the lifts, turn left and you will see the MBW Desk.
The MBW Handover Captain will meet you at the MBW desk and validate your parking ticket for your exit.

Once your pre-booked parking period has commenced, any over-stay will be charged at a daily rate of £15/£25 payable to the chauffeur on collection of your car. Changes to the original scheduled times for meeting or arriving which exceed 45 minutes will be chargeable at £15.00 payable to MBW. Additional costs may apply and the customer will be required to pay the short stay car parking cost. If your return time passes midnight from your actual paid booking date, and your car needs to be delivered after midnight, an additional charge of £25.00 is applied.

Enter your postcode below to look up directions on Google Maps

Please note these directions should only be used as a guide.

lookup

Please note the location shown is the car drop-off point