Newcastle - Callerton Parking

Reviews

As always, quick efficient service at Callerton Parking.

Rating 5 out of 5

M. Wilkinson 19 Sep 2015 10:12 Verified Customer

Excellent service, no delays, delivered to Airport within minutes of arriving at Callerton Parking and the coach was there within minutes, again, when we arrived back.

Rating 5 out of 5

Jean Donnelly 19 Sep 2015 09:17 Verified Customer

Used this service many times not as good as it use to be. Return journey too many cars a too many people and we had to wait longer than i have experienced in past. Needs some improvement

Rating 1 out of 5

Lynne srcher 18 Sep 2015 17:43 Verified Customer

no problem at all great service

Rating 5 out of 5

g hill 18 Sep 2015 14:51 Verified Customer

There is a new checking in process at Newcastle for booking your car in, you are now issued with a card before going to the airport. our card had not been printed off and the staff had to write one out. On arriving back in our car was not ready due to a mix up with this process, but the staff quickly sorted it. I always use this car park whenever I fly from Newcastle.

Rating 4 out of 5

David Mustard 18 Sep 2015 11:50 Verified Customer

Certainly improved image. Very efficient in transportation. Office still needs improvement. Overall very good.

Rating 4 out of 5

Mick robinson 18 Sep 2015 06:40 Verified Customer

Very good from booking and excellent directions from any road we came from felt my car was safe there and will be booking again there next year as we have booked to go again to Bulgaria

Rating 5 out of 5

Peter hill 17 Sep 2015 11:10 Verified Customer

Not as good as previous experiences. The 15+minute wait for the bus was followed by an abrupt driver who after reluctantly put an elderly couples two cases in the back slam all doors, then proceeded to drive aggressively, throwing us from side to side of the bus, to another car park Park & Fly were the elderly couple, helped off the bus by my husband, became quiet as a pose to the happy chatty pair who had loved there holiday to quiet vulnerable old people, a disgraceful experience for them I would say. We Thought the whole experience seemed to us as though we were all a bother to your company. After using the original caller ton for over 20 years you have managed to spoil the friendly happy buzz the other drivers gave the return from holiday we expected from past years in One journey. This will make us think twice about using your service again.

Rating 1 out of 5

Eileenhutchinson58@outlook.com 17 Sep 2015 11:06 Verified Customer

Prompt efficient service,easy to book and understand

Rating 4 out of 5

Maureen salmon 16 Sep 2015 22:13 Verified Customer

Excellent service as usual.

Rating 5 out of 5

carol wylie 16 Sep 2015 19:29 Verified Customer

The amalgamation of three airport parking companies , Callerton ,Bell-air and Park &. Ride, caused confusion at the single ,return pick-up point. The mini-buses had two of the company names on , so your customers had problems trying to find out the destination of the buses.

Rating 2 out of 5

Malcolm Brown 16 Sep 2015 15:15 Verified Customer

Everything excellent from arrival to departure. Would certainly recommend.

Rating 5 out of 5

Nigel Boyes 15 Sep 2015 21:55 Verified Customer

Excellent

Rating 5 out of 5

David Duncanson 15 Sep 2015 12:32 Verified Customer

Very easy to find also really nice customer service we dropped car off and got transfer to airport immediately, when arrived back 1week later the transfer bus was there waiting for us so all in all good experience will definitely book again

Rating 5 out of 5

michele omahoney 15 Sep 2015 10:38 Verified Customer

very satisfied with your service, friendly staff, no problems at all, thanks.

Rating 5 out of 5

joan robson 14 Sep 2015 22:02 Verified Customer

Satisfied with service as usual.Did have to wait 20mins or so on our return but no problem as a good day weather wise but might have felt different if it had been cold and wet.

Rating 4 out of 5

Mrs.M Harrison 14 Sep 2015 15:10 Verified Customer

We have used Callerton parking for many years now and it has always been very reliable and the car waiting upon our return. I understand this has recently been took over under new management and you can certainly tell. We dropped the car and were took to the airport with no issues, however upon our return it was a different story. We had to wait some time for the minibus to pick us up from the airport as advised only 1 bus which does a loop. When we arrived to collect our car it was not ready for collection and they had to go and find it! Another couple had waited over half an hour and were still waiting after we left. The staff did not seem to have a clue what they were doing and I found it very disorganised. I would defiantly think twice before using the Company again.

Rating 2 out of 5

KIM 14 Sep 2015 12:40 Verified Customer

great service

Rating 5 out of 5

Karen Clements 14 Sep 2015 10:51 Verified Customer

Fantastic, smooth and efficient service.

Rating 5 out of 5

Geoff Joyce 14 Sep 2015 08:23 Verified Customer

Very good service staff very helpful

Rating 4 out of 5

sharron hall 13 Sep 2015 20:29 Verified Customer

no problems great service very efficient would use again and would recommend to anyone who require airport parking.

Rating 5 out of 5

Mike penfold 13 Sep 2015 16:49 Verified Customer

We have used Callerton parking many times in the past and found the service to be fine, unfortunately this time it was very poor. On return from our holiday we waited 35 minutes until we were collected from the airport. Our car could not be found at Callerton and we waited 30 mins until it was located. There seemed to be only one member of staff around who apologised profusely but was extremely stressed trying to accept and return cars whilst customers were getting agitated. I am aware that a new company has recently taken over Callerton and would expect teething problems but they should ensure there are enough staff on duty to provide the service people have paid for. The one star I have given is for the young lady for not walking out when customers were rude and blamed her for the company's failings.

Rating 1 out of 5

Susan Douglas 13 Sep 2015 12:54 Verified Customer

Been with Callerton many times in the past and always a well oiled machine very efficient friendly service, however, disappointed this time. It seems as the company is expanding. It's losing some of it's appeal and was no where near as good service as previous visits. They seem to have a new computer system which took longer to book in and there was a substantial wait on a cold morning for the bus to arrive to take us to airport, the driver wasn't as friendly either. Also coming back, I tried to ring the contact centre numerous times to an engaged tone and another wait before a bus arrived with a different company name so Callerton must be operating 2 different services? When a bus eventually came, the driver dropped others off at another depot before proceeding to Callerton. I'm just slightly disappointed that the whole service took longer than necessary and that standards seem to have dropped as I had nothing but praise for Callerton in the past.

Rating 3 out of 5

Rachel Anderson 13 Sep 2015 11:19 Verified Customer

Good service, prompt pick up on return. Will use you again on my next trip.

Rating 5 out of 5

Les Cull 12 Sep 2015 19:59 Verified Customer

Did all it said on the tin. All went smoothly

Rating 5 out of 5

Roger Willams 12 Sep 2015 17:55 Verified Customer

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