Search Five Star Meet & Greet - T2, T3, T5 only Prices
Five Star Meet & Greet - T2, T3, T5 only
Heathrow Airport Parking
- exit/entry charges for the SHORT STAY are not included in the price
- No shuttle bus, meet & greet in Short Stay
- Low Cost, and Great Value, Saving Time, An Established Reputable Meet & Greet
- Prices from just £100.00 per week
- Five Star Meet & Greet - T2, T3, T5 only has been rated 84.5%
by 946 previous customers. - 86.3% of customers would book again.
Overview
Meet and Greet Service
You will be met at the airport and your car will be taken to the secure car park by an insured driver and then delivered back to the terminal ready for collection on your return.
What is the drop-off procedure?
A driver will meet you at your departing terminal, at the pre-booked time, where he will assist with your luggage, confirm your return details, and together with the driver you will check the condition of the car, photos will be taken and stored. Customer is required to pay car park entry and exit fees.What is the pick-up procedure?
Once you have collected your luggage, please call the office, who will then arrange for a driver to meet you with your vehicle. Customer is required to pay car park entry and exit fees.What security measures does the car park have?
Holders of the Park Mark certificate for safer parking. 24 Hour CCTV - No Public Access - High Fencing - 24 Hour Manned Security - Discreet Location just 10 minutes from the airport.Awarded: Park Mark, Safer Parking AwardWhat else do I need to know?
From 1st January 2024 customer is required to pay car park entry and exit fees All drivers are fully insured to drive any vehicle. They are required to wear black uniforms, with our company logo clearly visible and will carry a form of identification at all times. If you returned AFTER MIDNIGHT, there will be A LATE RETURN CHARGE of £40.00 to be paid to the driver. If you return on a different flight there is a charge of £40 to pay the driver on return All vehicles are accepted as long as it can be driven on a standard license, has valid MOT and Road Tax. When dropping your vehicle, photos will be taken of your vehicle and stored on your bookingAddress:
Sat-Nav postcode: Terminal 2 - TW6 1EW Terminal 3- TW6 1QG Terminal 5 - TW6 2GAReviews
Car picked up and returned quite efficiently. BUT when we drove off after picking it up, discovered that a large packet of crisps had disappeared from the storage compartment between the front seats!! The compartment was closed therefore obviously one of the staff had 'explored' all the storage compartments and then decided to help themselves to the food. Fortunately noting of value was missing.
Rating 3 out of 5
Book Again: No Authorise 04 Jun 2017 15:21 Verified Customer
Friendly drivers but a bit of a wait on our return.
Rating 4 out of 5
Book Again: Yes Gillian Forrest 04 Jun 2017 12:21 Verified Customer
Excellent. On our return to T3.went to car park level 3 and there was the car. Would not hesitate to use again.
Rating 5 out of 5
Book Again: Yes Derrick Cherry 04 Jun 2017 10:16 Verified Customer
Drop off easy although a little pressured by parking police! Pick up excellent and responded well to a late flight arrival
Rating 4 out of 5
Book Again: Yes Richard Russell 03 Jun 2017 13:33 Verified Customer
There is a small scuff on the front bumper that wasn't there when we left. I took a picture at the car park and sent it before we drove away. But didn't get a reply.
Rating 3 out of 5
Book Again: Yes Paul Clark 03 Jun 2017 10:07 Verified Customer
Good service, everything worked fine. But I was delayed by 18 hours due to BA problems and they charged a penalty of £20 cash, which is pretty steep as I let them know well in advance.
Rating 3 out of 5
Book Again: No Michael Theelke 30 May 2017 17:36 Verified Customer
Not a good start. Driver kept us waiting despite 2 phone calls. When he did arrive he was dropped off from a car that had been left by another customer about 10 minutes previously! Pick up was better; nice chap who arrived promptly. Would not use Five Star Meet and Greet again in case they used my car for dropping off drivers.
Rating 2 out of 5
Book Again: No Peacock 30 May 2017 15:22 Verified Customer
Excellent service. They were there to greet us very quickly. So easy and great not to have to go on park and ride buses.
Rating 5 out of 5
Book Again: Yes Moira Oliver 30 May 2017 10:15 Verified Customer
I would NOT recommend Five Star as they are certainly NOT five star. We were kept waiting in the car park for over 40 minutes plus the time that we rang in advance from the airport. After a long flight, this is the last thing that you need to keep chasing the car company. I hardly think this service is meet and greet - I could have parked in the car park myself ! There was also an additional 25 miles on the odometer - so they obviously move the vehicles a significant distance - which is not advertised on the website. Or was it because my vehicle was a Mercedes.
Rating 1 out of 5
Book Again: No Mrs K Francis 28 May 2017 10:35 Verified Customer
Excellent, prompt, efficient and courteous service, Also good value.
Rating 5 out of 5
Book Again: Yes Sara Ellis 26 May 2017 17:02 Verified Customer
It was very easy right through the end. Our car was picked up from Heathrow Term 3 and delivered when we arrived, there was hardly any waiting and the staff were great with no fuss. I would definitely use then again depending on what the price is next time.
Rating 5 out of 5
Book Again: Yes Ameet 24 May 2017 10:53 Verified Customer
All good thanks.
Rating 4 out of 5
Book Again: Yes Chris Woodgate 22 May 2017 15:20 Verified Customer
Excellent service, as promised would definitely recommend this company
Rating 5 out of 5
Book Again: Yes Paul Grewcock 21 May 2017 10:16 Verified Customer
reasonable service - the car was picked up from the Hilton at T3 - our only complaint was that we waited fro 15 minutes after arrival at the pick-up point before it arrived
Rating 4 out of 5
Book Again: Yes ND 18 May 2017 20:04 Verified Customer
No issues would use again
Rating 5 out of 5
Book Again: Yes Semm 18 May 2017 12:03 Verified Customer
Excellent service would fully recommend
Rating 5 out of 5
Book Again: Yes Steve Holland 17 May 2017 12:18 Verified Customer
Very easy and convenient valet parking. Serves one than one terminal so great if departing arriving at different terminals, although wort pointing out at drop-off!!
Rating 5 out of 5
Book Again: Yes Malcolm 16 May 2017 11:30 Verified Customer
Fast and friendly service. Will be using them again!
Rating 4 out of 5
Book Again: Yes S Masters 15 May 2017 11:23 Verified Customer
Good value parking at Heathrow. Car collected on time and delivered back very promptly on return. Polite staff. Would definitely recommend and use again.
Rating 5 out of 5
Book Again: Yes Harriett Cleaver 15 May 2017 10:59 Verified Customer
The start were excellent and make our experience super quick to allow us to check in. Upon return our car was there waiting for us. Best meet & greet service we have used before.
Rating 5 out of 5
Book Again: Yes Gemma 14 May 2017 23:12 Verified Customer
Friendly staff. My only slight gripe was that on departure we had to wait 20mins for someone to pick up the car. We had called ahead 30mins prior as requested to confirm we were on time so I expected someone to be there on/close to our arrival. The return was all smooth and worked well.
Rating 4 out of 5
Book Again: Yes Corin margetson 14 May 2017 21:09 Verified Customer
Excellent Customer Service. Were waiting for us at the terminal. Very courteous staff. Car ready and waiting on our return Would recommend
Rating 5 out of 5
Book Again: Yes JANE Booth 12 May 2017 12:16 Verified Customer
Although they did arrive we had a 15 minute wait when we dropped our car and the same on our return The staff where polite and the car was ok But we have had better service from other companies through FHR I would not use 5 star again
Rating 3 out of 5
Book Again: No Eleanor 09 May 2017 17:06 Verified Customer
Not as good as other providers - inefficient and poor customer service attitude
Rating 1 out of 5
Book Again: No Howard 09 May 2017 10:32 Verified Customer
Your meet and greet driver was late, both on collection and return. We called you, when landed and after collecting our luggage, proceeded to the meeting area and waited 25 minutes in the cold. I will not use your company again.
Rating 2 out of 5
Book Again: No Mr D 09 May 2017 10:06 Verified Customer
Map and Directions
Address:
Sat-Nav postcode: Terminal 2 - TW6 1EW Terminal 3- TW6 1QG Terminal 5 - TW6 2GA
Directions for Five Star Meet & Greet - T2, T3, T5 only
Important - From 1st January 2024 customer is required to pay car park entry and exit feesThis service is provided by Edward Lloyd - no Lefthand drive cars taken
Meets and returns at Terminal 2, 3 and 5 only - if you need terminal 4 either on the way out or on return, you will need to choose the terminal 4 option, as this booking will not be suitable
This parking operates between 05:30 and 23:00 - Returns after MIDNIGHT will be charged £40.00 to be paid to the driver in cash on return. All vehicles are accepted as long as it can be driven on a standard license and has valid MOT and Road Tax, payable in cash on pick up.
Please be advised of the following late arrival charges:
On return - If you don't provide a correct return flight number, or you return on a different flight to the one on your booking, there is £40 charge to pay in cash on return. A receipt will be provided on your return to claim back from the Airline.
If you return on an earlier date to the one on your booking, there is £40 charge to pay in cash on return.
For any customers returning after the date booked, the car park will charge as follows on your return - First 24 hrs is £40 then £20 per day after that, payable in cash on pick up.
When dropping your vehicle, photos will be taken of your vehicle and stored on your booking.
Please note that your specified meet time is appointed. If you should arrive before or after this time this may result in a delay.
IMPORTANT - please call the chauffeur 30 mins before arrival time to confirm arrangements. Chauffeur contact number is the number on your confirmation
Please do not enter the CAR PARKS before your pre-booked time unless advised by a member of staff, if you do then you will be asked to pay the CAR PARK TICKET.
On Arrival - Follow signs to Heathrow Airport from all major roads. On approach to the Airport follows signs to your departure terminal, then please follow the arrival procedure as described under:-
Terminal 2
After passing through the tunnels (Tunnel road) into Heathrow Airport, follow signs for Terminal 2 Short Stay Car Park. As you approach the ramp, stay in the far-right hand lane, take a ticket from the barrier that is to the far right and follow signs for Level 4. Take a ticket at the barrier and drive round to Row B. This is where your Driver will meet you.
Terminal 3.
Please follow signs to the drop off lane at Departures for terminal 3
Enter the Short-Stay Car-park and proceed to LEVEL 4, Row B. This is where the DRIVER will meet you.
Terminal 5
Once you follow the signs for SHORT-STAY CAR PARK, stay in the Left-lane and follow signs for Level 4. Follow the Level 4 sign into the car park and drive round to Row S. This is where your DRIVER will meet you.
On Return:
PLEASE call on the number on your confirmation once you have collected your luggage and are on the way to the CAR PARK to collect your car, you will be responsible for the car park exit fee.
Terminal 2.
We will ask you to make your way to Level 4 of the SHORT-STAY CAR PARK, rows A and B, this is where we will return your vehicle to you.
Terminal 3.
Please call us when the plane lands, then second call when you have collected all your luggage, we will then ask you to make your way to the SHORT-STAY CAR PARK, LEVEL 4, row B, this is where we will return your vehicle to you.
Terminal 5.
Please call us when your plane lands, then second call when you have collected all your luggage, we will then ask you to take the lift to level 4 of the SHORT-STAY CAR PARK, Row S, this is where we will return your vehicle to you.
Transfers do not apply for this service, as you will be met at the Terminal itself. Please NOTE although we can help with the luggage for disabled passengers, we are not allowed to leave the car and therefore cannot accompany anyone to the building.
All the Short Stay Car Parks have a height limit. These are as follows:
Terminal 2 (Short Stay Car Park 2): 2.05m (6ft 9in)
Terminal 3 (Short Stay Car Park 3): 2.2m (7ft 2in)
Terminal 5 (Short Stay Car Park 5): 2.2m (7ft 2in)
London's Ultra Low Emission Zone, or ULEZ, is expanding to encompass all of Greater London, including Heathrow Airport area, from the 29 August 2023.
The daily charge for non-compliant vehicles is £12.50 for most vehicles, including cars, vans, and motorcycles. To check the charge for your vehicle use this link https://tfl.gov.uk/modes/driving/check-your-vehicle/?intcmp=52335
If you need to pay the ULEZ charge, a daily charge runs from midnight to midnight, every day of the year (except for Christmas Day). That means that if you drive a non-compliant vehicle within the ULEZ area across two days, you will need to pay two daily charges.
Enter your postcode below to look up directions on Google Maps
Please note these directions should only be used as a guide.Please note the location shown is the car drop-off point
Your Questions
Questions
Do you offer free cancellation?If you pay the cancellation fee waiver you will receive a full refund minus the cost of the cancellation fee waiver, subject to receiving more than the 48 hours notice from the arrival date of travel.
I will be driving an all-electric car, which will need to be fully charged on my return.Thank you for your question, this car park does not offer this service.
If the price option does not state that "cannot be cancelled or amended" does that mean it can be if flight cancelledIt does mean that the booking is flexible and that it can be cancelled or amended up to 48 hours prior to the arrival date and time.
Hi; we depart from terminal 3 at Heathrow and return to terminal 5, can we book meet and greet, leave the car at terminal 3 and pick it up at terminal 5RegardsLindaSimply enter the terminal details onto your booking form and the car park will be able to do this.
I will depart from B.A. First Class check-in at T5on 20th Nov around 2pm, would you be able to meet me over there?Good morning Thank you for your email. We apologise for the delay in responding. It would not be possible to meet you at the First Class entrance. With kind regards FHR Reservations
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