Search Five Star Meet & Greet - T2, T3, T5 only Prices
Five Star Meet & Greet - T2, T3, T5 only
Heathrow Airport Parking
- exit/entry charges for the SHORT STAY are not included in the price
- No shuttle bus, meet & greet in Short Stay
- Low Cost, and Great Value, Saving Time, An Established Reputable Meet & Greet
- Prices from just £100.00 per week
- Five Star Meet & Greet - T2, T3, T5 only has been rated 84.5%
by 946 previous customers. - 86.3% of customers would book again.
Overview
Meet and Greet Service
You will be met at the airport and your car will be taken to the secure car park by an insured driver and then delivered back to the terminal ready for collection on your return.
What is the drop-off procedure?
A driver will meet you at your departing terminal, at the pre-booked time, where he will assist with your luggage, confirm your return details, and together with the driver you will check the condition of the car, photos will be taken and stored. Customer is required to pay car park entry and exit fees.What is the pick-up procedure?
Once you have collected your luggage, please call the office, who will then arrange for a driver to meet you with your vehicle. Customer is required to pay car park entry and exit fees.What security measures does the car park have?
Holders of the Park Mark certificate for safer parking. 24 Hour CCTV - No Public Access - High Fencing - 24 Hour Manned Security - Discreet Location just 10 minutes from the airport.Awarded: Park Mark, Safer Parking AwardWhat else do I need to know?
From 1st January 2024 customer is required to pay car park entry and exit fees All drivers are fully insured to drive any vehicle. They are required to wear black uniforms, with our company logo clearly visible and will carry a form of identification at all times. If you returned AFTER MIDNIGHT, there will be A LATE RETURN CHARGE of £40.00 to be paid to the driver. If you return on a different flight there is a charge of £40 to pay the driver on return All vehicles are accepted as long as it can be driven on a standard license, has valid MOT and Road Tax. When dropping your vehicle, photos will be taken of your vehicle and stored on your bookingAddress:
Sat-Nav postcode: Terminal 2 - TW6 1EW Terminal 3- TW6 1QG Terminal 5 - TW6 2GAReviews
Great service. Quick drop off and pick up. Staff were friendly and very professional. Thank you
Rating 5 out of 5
Book Again: Yes Edward Grassby 01 Nov 2021 15:57 Verified Customer
Excellent service so easy to use. Friendly and efficient.
Rating 5 out of 5
Book Again: Yes Sharon Harkness 29 Oct 2021 10:18 Verified Customer
Excellent service will definitely use again when travelling from Heathrow
Rating 5 out of 5
Book Again: Yes Tracy Butcher 29 Oct 2021 10:13 Verified Customer
very helpful team, smooth transfers and good price
Rating 5 out of 5
Book Again: Yes Mrs Robson 27 Oct 2021 11:06 Verified Customer
very prompt service drop off and return
Rating 5 out of 5
Book Again: Yes h leigh 27 Oct 2021 10:46 Verified Customer
Excellent service and very simple drop off and collect.
Rating 5 out of 5
Book Again: Yes Richard Hurd 26 Oct 2021 16:41 Verified Customer
Very good experience. Only had to wait a few minutes both on drop off and for collection. Checked car over well and took a lot of photos when they collected it - very reassuring. Car in perfect condition on collection. Have had a few problems with other companies previously but very pleased with FHR - will definitely book with them again. The only comment I would make is that the drop off and collection were not in the car park as published but at the drop-off at departures both ways. It's actually easier for us as travellers but I've had problems before doing it here, being moved on by police. I guess this may change when the charges are introduced 1st November.
Rating 5 out of 5
Book Again: Yes Denise Pugsley 24 Oct 2021 14:09 Verified Customer
Very good service
Rating 5 out of 5
Book Again: Yes Richard Cullen 23 Oct 2021 22:28 Verified Customer
generally very good but reception operator told us the wrong floor of the terminal to exit whren collecting the car
Rating 4 out of 5
Book Again: Yes De Saxe 23 Oct 2021 12:20 Verified Customer
Good service - changed slightly due to Covid, in that the car gets taken off you in the outer lane (centre) rather than the car park in departures. On return, you also have to go from arrivals to departures to the same area as drop off for collection.
Rating 5 out of 5
Book Again: Yes Lynne whitmore 20 Oct 2021 11:16 Verified Customer
I have used FHR quite a lot and FHR are normally my first port of call. My recent booking was unfortunately very annoying. My annoyance stems from not receiving what I booked. I specifically wanted to use the LHR T5 short stay car park for my drop off and collection. Instead, I was asked to go to the departures drop of area for both drop off and return. Apart from the fact that I specifically wanted to use the car park as the point of contact, the area I was directed to clearly states with signage that it is not allowed to be used for anything but dropping off passengers. Clearly not for delivering a car parking service.
Rating 4 out of 5
Book Again: No Ray 20 Oct 2021 10:05 Verified Customer
Excellent service from FHR Five Star Meet and Greet and good value. It all went very smoothly from handing over the car and keys on departure to having the car ready and waiting to go when we got back late at night. Well worth the money.
Rating 5 out of 5
Book Again: Yes Ann Honeybill 19 Oct 2021 12:44 Verified Customer
The driver was at the terminal to take the car within five minutes of our arrival. I understand why these meet and greet companies want to use the terminals rather than the car park. Obviously to save money on the car park fees. But I do not feel comfortable waiting outside the terminal where there are huge signs stating that pick up is prohibited. On our return the car was returned after about ten minutes of waiting. Quite acceptable. Presumably from 1st. November 2021 when terminal fees are to be introduced, it will be back to the car park ?
Rating 4 out of 5
Book Again: Yes Brian Whittam 17 Oct 2021 18:18 Verified Customer
Reasonably efficient service - good value for money.
Rating 4 out of 5
Book Again: Yes David 16 Oct 2021 10:37 Verified Customer
Excellent service, when the driver picked my car up I asked him where the Premier Inn was as I had to stay in the hotel to catch an early flight the following morning, he said don't worry I will drive you to your hotel, when I landed back in the UK I phoned him and he delivered my car to the hotel.
Rating 5 out of 5
Book Again: Yes Matt Halligan 16 Oct 2021 10:15 Verified Customer
From drop off to collection of my vehicle i can honestly say the experience was outstanding i use meet and greet all the time and this one was the best for a long time Your team were amazing - thank you Chrissie Frazer
Rating 5 out of 5
Book Again: Yes chrissie frazer 12 Oct 2021 13:11 Verified Customer
Collection was efficient and quick. Drop-off took a while longer than advised. Friendly service though
Rating 4 out of 5
Book Again: Yes Bettina Gothard 10 Oct 2021 18:29 Verified Customer
Overall procedure was okay dropping off was fine but when collecting the car the telephone info was not clear "Take the lift back to level 5 then the far lane passenger drop off" would have made better sense. Especially when you see signs for all "Meet and Greet on level 4" it just makes things slightly confusing.
Rating 4 out of 5
Book Again: Yes Chris Ezra 10 Oct 2021 16:07 Verified Customer
There was a problem with the return of our car at Heathrow, and we are impressed on how hard the company worked to resolve it. Their key safe had failed and our car keys were locked inside it. They explained the situation and told us they were waiting for a technician to arrive to open the safe. I explained I had a spare set, and they immediately dispatched a car to pick us up, and take us to our car.We then drove home. They then sent our keys back to our home address by special delivery. It was not an ideal situation, but stuff happens, and they did everything they could to resolve the situation to our satisfaction. Please thank your team for taking responsibility and being so proactive.
Rating 4 out of 5
Book Again: Yes Jane Purbrook 07 Oct 2021 08:38 Verified Customer
Very short wait for car delivery and pick-up at the Terminal Drop Off area. Excellent Service
Rating 5 out of 5
Book Again: Yes zak salihovic 05 Oct 2021 10:17 Verified Customer
great service and price - tho the drop off and pick up instructions differed over the phone to what was went in the email
Rating 5 out of 5
Book Again: Yes Stella Coton 27 Sep 2021 15:48 Verified Customer
Prompt pick up and return .. no paperwork to complete sign (so I made sure I video'd car and took note of mileage etc) - all very easy and good value for money. Would use again.
Rating 4 out of 5
Book Again: Yes Nikki G 27 Sep 2021 14:37 Verified Customer
Service at T5 is consistently very good
Rating 5 out of 5
Book Again: Yes Terry Burchett 25 Sep 2021 12:11 Verified Customer
Having used them before was disappointed with the service this times late on both drop off and pick up , however in difficult times for all tolerance to all
Rating 4 out of 5
Book Again: No Clint Bouchez 20 Sep 2021 10:07 Verified Customer
Very good. There when they said they would be. Very prompt, efficient and polite
Rating 5 out of 5
Book Again: Yes Daryll Stroud 19 Sep 2021 09:56 Verified Customer
Map and Directions
Address:
Sat-Nav postcode: Terminal 2 - TW6 1EW Terminal 3- TW6 1QG Terminal 5 - TW6 2GA
Directions for Five Star Meet & Greet - T2, T3, T5 only
Important - From 1st January 2024 customer is required to pay car park entry and exit feesThis service is provided by Edward Lloyd - no Lefthand drive cars taken
Meets and returns at Terminal 2, 3 and 5 only - if you need terminal 4 either on the way out or on return, you will need to choose the terminal 4 option, as this booking will not be suitable
This parking operates between 05:30 and 23:00 - Returns after MIDNIGHT will be charged £40.00 to be paid to the driver in cash on return. All vehicles are accepted as long as it can be driven on a standard license and has valid MOT and Road Tax, payable in cash on pick up.
Please be advised of the following late arrival charges:
On return - If you don't provide a correct return flight number, or you return on a different flight to the one on your booking, there is £40 charge to pay in cash on return. A receipt will be provided on your return to claim back from the Airline.
If you return on an earlier date to the one on your booking, there is £40 charge to pay in cash on return.
For any customers returning after the date booked, the car park will charge as follows on your return - First 24 hrs is £40 then £20 per day after that, payable in cash on pick up.
When dropping your vehicle, photos will be taken of your vehicle and stored on your booking.
Please note that your specified meet time is appointed. If you should arrive before or after this time this may result in a delay.
IMPORTANT - please call the chauffeur 30 mins before arrival time to confirm arrangements. Chauffeur contact number is the number on your confirmation
Please do not enter the CAR PARKS before your pre-booked time unless advised by a member of staff, if you do then you will be asked to pay the CAR PARK TICKET.
On Arrival - Follow signs to Heathrow Airport from all major roads. On approach to the Airport follows signs to your departure terminal, then please follow the arrival procedure as described under:-
Terminal 2
After passing through the tunnels (Tunnel road) into Heathrow Airport, follow signs for Terminal 2 Short Stay Car Park. As you approach the ramp, stay in the far-right hand lane, take a ticket from the barrier that is to the far right and follow signs for Level 4. Take a ticket at the barrier and drive round to Row B. This is where your Driver will meet you.
Terminal 3.
Please follow signs to the drop off lane at Departures for terminal 3
Enter the Short-Stay Car-park and proceed to LEVEL 4, Row B. This is where the DRIVER will meet you.
Terminal 5
Once you follow the signs for SHORT-STAY CAR PARK, stay in the Left-lane and follow signs for Level 4. Follow the Level 4 sign into the car park and drive round to Row S. This is where your DRIVER will meet you.
On Return:
PLEASE call on the number on your confirmation once you have collected your luggage and are on the way to the CAR PARK to collect your car, you will be responsible for the car park exit fee.
Terminal 2.
We will ask you to make your way to Level 4 of the SHORT-STAY CAR PARK, rows A and B, this is where we will return your vehicle to you.
Terminal 3.
Please call us when the plane lands, then second call when you have collected all your luggage, we will then ask you to make your way to the SHORT-STAY CAR PARK, LEVEL 4, row B, this is where we will return your vehicle to you.
Terminal 5.
Please call us when your plane lands, then second call when you have collected all your luggage, we will then ask you to take the lift to level 4 of the SHORT-STAY CAR PARK, Row S, this is where we will return your vehicle to you.
Transfers do not apply for this service, as you will be met at the Terminal itself. Please NOTE although we can help with the luggage for disabled passengers, we are not allowed to leave the car and therefore cannot accompany anyone to the building.
All the Short Stay Car Parks have a height limit. These are as follows:
Terminal 2 (Short Stay Car Park 2): 2.05m (6ft 9in)
Terminal 3 (Short Stay Car Park 3): 2.2m (7ft 2in)
Terminal 5 (Short Stay Car Park 5): 2.2m (7ft 2in)
London's Ultra Low Emission Zone, or ULEZ, is expanding to encompass all of Greater London, including Heathrow Airport area, from the 29 August 2023.
The daily charge for non-compliant vehicles is £12.50 for most vehicles, including cars, vans, and motorcycles. To check the charge for your vehicle use this link https://tfl.gov.uk/modes/driving/check-your-vehicle/?intcmp=52335
If you need to pay the ULEZ charge, a daily charge runs from midnight to midnight, every day of the year (except for Christmas Day). That means that if you drive a non-compliant vehicle within the ULEZ area across two days, you will need to pay two daily charges.
Enter your postcode below to look up directions on Google Maps
Please note these directions should only be used as a guide.Please note the location shown is the car drop-off point
Your Questions
Questions
Do you offer free cancellation?If you pay the cancellation fee waiver you will receive a full refund minus the cost of the cancellation fee waiver, subject to receiving more than the 48 hours notice from the arrival date of travel.
I will be driving an all-electric car, which will need to be fully charged on my return.Thank you for your question, this car park does not offer this service.
If the price option does not state that "cannot be cancelled or amended" does that mean it can be if flight cancelledIt does mean that the booking is flexible and that it can be cancelled or amended up to 48 hours prior to the arrival date and time.
Hi; we depart from terminal 3 at Heathrow and return to terminal 5, can we book meet and greet, leave the car at terminal 3 and pick it up at terminal 5RegardsLindaSimply enter the terminal details onto your booking form and the car park will be able to do this.
I will depart from B.A. First Class check-in at T5on 20th Nov around 2pm, would you be able to meet me over there?Good morning Thank you for your email. We apologise for the delay in responding. It would not be possible to meet you at the First Class entrance. With kind regards FHR Reservations
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Heathrow Airport Car Parks
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