MBW Meet and Greet - T2, T3, T5 only

Reviews

Great service as always

Rating 5 out of 5

Book Again: Yes Andrew Hague 14 Dec 2023 19:03 Verified Customer

Have used them many times before and the service had always been quick and efficient. This time however on our return from a 10 hour flight there was no-one at the desk and we had to wait some time before our car was delivered back.

Rating 4 out of 5

Book Again: Yes A.S. 14 Dec 2023 18:09 Verified Customer

Have used them several times and have found them consistently quick and efficient.

Rating 5 out of 5

Book Again: Yes A.S. 30 May 2023 12:43 Verified Customer

Easy to park on arrival. When I phoned to say we'd arrived back they quoted 15 - 20 minutes & the car was delivered within the timeframe.

Rating 5 out of 5

Book Again: Yes Viv Penney 28 Apr 2023 16:46 Verified Customer

Very quick and efficient as usual!

Rating 5 out of 5

Book Again: Yes A.S. 26 Apr 2023 10:06 Verified Customer

Departure was fine, all smooth and seamless. Arrival was a fiasco. Rang as required as we picked up our luggage. The person said our car was therefore on the way. It turned up an hour after the call was made having been to terminal 5, when we were at terminal 3; the same terminal we left from and the terminal that was recorded on the form. Drivers were not interested (which I understand as they do what they are directed, it was the dispatcher’s fault). I doubt I will ever use MBW again and tell anyone not to bother either. This mistake is unacceptable as it is a fundamental premise of the service they/you are offering.

Rating 2 out of 5

Book Again: No Jonathan Coleman 10 Apr 2023 19:25 Verified Customer

Have used MBW meet and greet several times for Heathrow Terminal 5. Consistently quick and efficient for both drop off and collection.

Rating 5 out of 5

Book Again: Yes A.S. 27 Mar 2023 11:16 Verified Customer

Always use MBW if possible, never had any problems, touch wood. Great service

Rating 5 out of 5

Book Again: Yes Andrew Hague 24 Feb 2023 13:16 Verified Customer

Absolutely perfect service

Rating 5 out of 5

Book Again: Yes Andrew Beaumont 13 Feb 2023 10:48 Verified Customer

Amazing service - friendly, professional people.

Rating 5 out of 5

Book Again: Yes Gi 19 Jan 2023 10:08 Verified Customer

Very friendly and efficient service.

Rating 5 out of 5

Book Again: Yes Howard 27 Dec 2022 10:51 Verified Customer

The best M&G service by far at LHR.

Rating 5 out of 5

Book Again: Yes Danny King 22 Nov 2022 10:54 Verified Customer

Bit more expensive than some of the others but the service was good. Easy to find MBW staff on the way in and the car was ready promptly on return.

Rating 5 out of 5

Book Again: Yes Justin Wray 17 Nov 2022 10:57 Verified Customer

Excellent service from start to finish. Highly recommended.

Rating 5 out of 5

Book Again: Yes N Jones 11 Nov 2022 11:09 Verified Customer

Very helpful staff, drop off and collection were well organised and prompt. Good quality service.

Rating 5 out of 5

Book Again: Yes Richard 07 Nov 2022 17:10 Verified Customer

I struggled to find the drop off point by the instructions given as a result l got a parking ticket for driving through the drop off point. Needs clearer directions and to let customers know to be aware of the drop off parking charges.

Rating 3 out of 5

Book Again: Yes Joanne Lawley 18 Oct 2022 20:22 Verified Customer

We were very impressed with your service, even at 4am in the morning! You also rang us to check up all was well, when our bags were just a bit delayed in the baggage hall! Well done, and thank you. Both drivers were polite and courteous.

Rating 5 out of 5

Book Again: Yes Steve and Lorraine Thomas 11 Oct 2022 10:58 Verified Customer

They didn’t answer the phone for a few minutes on my way to the airport On collecting it was the same problem - kept being diverted to an unanswered mobile number. After 3 attempts at calling finally got through and then had to wait 25 mins for my vehicle Would not recommend

Rating 1 out of 5

Book Again: No Daniel 06 Oct 2022 10:13 Verified Customer

All went very smoothly. Would definitely use again

Rating 4 out of 5

Book Again: Yes Sharon Boxer 05 Oct 2022 16:08 Verified Customer

We have used MBW many times over the years and they have been consistently good: friendly and helpful service.

Rating 5 out of 5

Book Again: Yes Orwell Walker 18 Sep 2022 19:38 Verified Customer

Appalling on the return - waited 45 minutes when told it would be 10-15. No response to follow up calls, then was lied to saying it was on its way. The driver on arrival confirmed he had only been given the task 10 minutes earlier

Rating 1 out of 5

Book Again: No Authorise 16 Sep 2022 10:42 Verified Customer

Drop off and collection both worked perfectly, and with no delays at all.

Rating 5 out of 5

Book Again: Yes Mark 06 Sep 2022 10:44 Verified Customer

MBW were excellent. They were flexible and allowed us to book our car with them at T4. Waiting when we arrived and 15 minutes from phone call when we returned. No problems, first class!

Rating 5 out of 5

Book Again: Yes Geoffrey Russell 29 Aug 2022 09:43 Verified Customer

Great quick and easy service.

Rating 5 out of 5

Book Again: Yes Emma 27 Aug 2022 11:41 Verified Customer

Excellent service. The car was delivered on time and had only covered 8 miles. Staff really friendly. I would definitely use them again. Thank you.

Rating 5 out of 5

Book Again: Yes Nicholas Hazelton 22 Aug 2022 11:45 Verified Customer

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Map and Directions

Address:

Heathrow airport. Sat-Nav postcode: Terminal 2 - TW6 1EW Terminal 3- TW6 1QG Terminal 4 - TW6 3XA Terminal 5 - TW6 2GA

Directions for MBW Meet and Greet - T2, T3, T5 only

Important
FOR TERMINALS 2, 3 & 5 ONLY - NOT SUITABLE FOR T4 ARRIVALS
If you fly back into T4 the car park will charge you £15 on return

You must call us on the number on your confirmation 2 when approximately 30 minutes from reaching the terminal, and we can inform you when a uniformed MBW driver will be available. You MUST photograph your vehicle at the drop-off area to support any damage claim. MBW Terms & Conditions apply.

IF CUSTOMERS ARRIVE MORE THAN 45 MINUTES OUTSIDE OF BOOKED TIMES WITHOUT AT LEAST 2 HOURS' NOTICE, THE FULL SHORT STAY CAR PARK COSTS WILL BE REFERRED TO THE CUSTOMER TO PAY.
Our staff will pay for a maximum of 15 minutes of the short-stay parking.

T2 Post code: TW6 1EW
Outbound Instructions:
Follow signs for T2 Departures Short Stay Car Park; as you leave the tunnel, stay in the right-hand lane.
Going up the ramp, keep right into Short Stay Car Park (Do not go into the Drop-off Area), use LANE 6 into LEVEL 4. Take a ticket at the barrier and follow signs for Off-Airport Parking and park in either Row A or B.
Photograph the vehicle; damage claims will not be accepted without evidence, and our staff will only carry out a cursory exterior check. See Terms available on request.
Once you have removed your luggage & valuables from your vehicle, make your way to the MBW desk by the lift lobby. You will be met by the Handover Captain who will be wearing an MBW uniform - Orange & Black high-vis jackets & company ID.
Please ensure you hand your keys and car park ticket to the Captain when completing and signing your paperwork.
Inbound Instructions:
Please call the number on your confirmation 2 when you have collected all your luggage at reclaim, or when you have passed passport control if you only have hand luggage.
The dispatch office will advise you of a time frame for delivery. If there is a wait for the vehicle to be returned, please wait inside the terminal until further notice. If you arrive early or late and outside of the booked times, please be prepared to wait.
As you exit the arrival hall into the Terminal Plaza, turn left and walk towards the UK Arrivals end of the Terminal.
Nearing the end of the plaza, turn right and exit the Terminal through the main door, then cross the bridge in front of you. Take the left-hand lift and go up to Level 4.
The MBW Handover Captain will meet you at the MBW desk and validate your parking ticket for your exit.

T3 Postcode: TW6 1QG:
Outbound Instructions:
As you leave the tunnel, follow signs toward Terminal 3, Short Stay Car Park 3 (Do not go into the Drop-off Area).
Enter the Short Stay Car Park and take a ticket at the barrier; you must hand this to the MBW Captain. Head to LEVEL 4 Off Airport Parking and park in either row A or B.
Photograph the vehicle; damage claims will not be accepted without evidence, and our staff will only carry out a cursory exterior check. See Terms available on request.
Once you have removed your luggage & valuables from your vehicle, make your way to the MBW desk by the ARRIVALS lift lobby. You will be met by the Handover Captain who will be wearing an MBW uniform - Orange & Black high-vis jackets & company ID.
Please ensure you hand your keys and car park ticket to the Captain when completing and signing your paperwork.
Inbound Instructions:
Please call the number on your confirmation 2 when you have collected all your luggage at reclaim, or when you have passed passport control if you only have hand luggage.
The dispatch office will advise you of a time frame for delivery. If there is a wait for the vehicle to be returned, please wait inside the terminal until further notice. If you arrive early or late and outside of the booked times, please be prepared to wait.
Exit from the arrivals hall, follow the signs to Short Stay Car Park 3. Pass the shops on your right, and the lifts will be in front of you. Take the lifts to the upper level.
Exit the lift, cross the bridge towards the Short Stay Car Park. You will see another set of lifts, take these to LEVEL 4. As you exit the lift, you will see the MBW Desk
The MBW Handover Captain will meet you at the MBW desk and validate your parking ticket for your exit.

T5 Postcode: TW6 2GA
Outbound Instructions:
Leave the Terminal 5 roundabout and follow the signs to T5 departures.
Keep in the right lane heading up the ramp, follow the signs into the Short Stay Car Park LEVEL 4 (Do not go into the Drop-off Area).
Keep left, STAY LEFT, and head towards the last set of barriers. Take a ticket at the barrier, and hand this to the MBW Captain. Follow signs to Off-Airport Parking and park in Rows R or S.
Photograph the vehicle; damage claims will not be accepted without evidence, and our staff will only carry out a cursory exterior check. See Terms available on request.
Once you have removed your luggage & valuables from your vehicle, make your way to the MBW desk by the lift lobby. You will be met by the Handover Captain who will be wearing an MBW uniform - Orange & Black high-vis jackets & company ID.
Please ensure you hand your keys and car park ticket to the Captain when completing and signing your paperwork.
Inbound Instructions:
Please call the number on your confirmation 2 when you have collected all your luggage at reclaim, or when you have passed passport control if you only have hand luggage.
The dispatch office will advise you of a time frame for delivery. If there is a wait for the vehicle to be returned, please wait inside the terminal until further notice. If you arrive early or late and outside of the booked times, please be prepared to wait.
As you leave the arrivals hall, you will see Costa Coffee in front of you, turn to your left, and head towards the end of the terminal.
Pass the shops on your left, keep walking until you pass Café Nero.
Turn right immediately after these and through the front door of the terminal.
As soon as you exit the door of the terminal, you will see the lifts. Take the lifts to Level 4. As you exit the lifts, turn left and you will see the MBW Desk.
The MBW Handover Captain will meet you at the MBW desk and validate your parking ticket for your exit.

Once your pre-booked parking period has commenced, any over-stay will be charged at a daily rate of £15/£25 payable to the chauffeur on collection of your car. Changes to the original scheduled times for meeting or arriving which exceed 45 minutes will be chargeable at £15.00 payable to MBW. Additional costs may apply and the customer will be required to pay the short stay car parking cost. If your return time passes midnight from your actual paid booking date, and your car needs to be delivered after midnight, an additional charge of £25.00 is applied.

Enter your postcode below to look up directions on Google Maps

Please note these directions should only be used as a guide.

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Please note the location shown is the car drop-off point