Maple Parking Meet & Greet T2 & T3 Only

Reviews

Very slick system - slightly odd not having to ring to confirm ...but much better as 2nd guessing the M25 is hard !! Captain was charming - all great on departure on arrival - just as slick - car was waiting - so none of that '5 mins' rubbish you get from the others

Rating 5 out of 5

Book Again: Yes Donna McErvel 27 Apr 2018 13:12 Verified Customer

So easy to use, hassle free and direct door to door. Would use every time.

Rating 5 out of 5

Book Again: Yes Lucy 25 Apr 2018 20:09 Verified Customer

I was very disappointed and frustrated at first as I couldn’t find the car park. It was not well explained on the email and very badly signposted (couldn’t you tell people to go up the ramp but stay on the right side of the ramp?), When I eventually found the car park and went to the level 4, I enquired at one of the desks and showed my confirmation email. I asked 2 people if I was in the right place. I was just next to the Purple Parking desk and a man was there but he was looking at his phone, not trying to help at all even if a man from another company was trying to ask him if my booking was with him. After a while, I saw the name of your company on his hat and insisted for him to check if my booking was with him. It was and he was not welcoming. A very frustrating and stressful experience. On my return, the pick up experience was very straight forward and pleasant, the man at the desk was smart and very professional. The reason I gave you 3 stars is thanks to him. The day I dropped my car I wouldn’t have given you any.

Rating 3 out of 5

Book Again: No Mrs D Stonehouse 24 Apr 2018 20:58 Verified Customer

Dropped off at T2 level 4 so convenience and on the way back my car was ready for loading my luggages and drove off. I highly recommended.

Rating 5 out of 5

Book Again: Yes Neil 23 Apr 2018 10:19 Verified Customer

Excellent, only gripe was that on the 3rd floor Lift lobby area it wasn't immediately apparent as to which desk to go to check in - confused that it was the Purple Parking desk which was not on the paperwork. Otherwise we were very pleased with the efficiency shown.

Rating 4 out of 5

Book Again: Yes Sara Chinery 11 Apr 2018 11:18 Verified Customer

Went very well

Rating 4 out of 5

Book Again: Yes Joanne Middleton 26 Mar 2018 11:48 Verified Customer

Brilliant. Easy to drop off and car there and waiting when we landed. Staff helpful and friendly Highly recommend this service

Rating 5 out of 5

Book Again: Yes Vikki Yates 10 Mar 2018 14:50 Verified Customer

A professional service Your representative at the terminal was polite efficient & very personable Car was ready & waiting when we returned and the same representative was there to meet us and knew our names as soon as we walked up to the desk = great stuff. Now I would have given you 5 stars BUT for the fact that whichever one of your drivers had driven my car had not just moved the seat backwards or forwards to get a comfortable enough position to undertake a short drive, they had moved the seat in every direction possible, tilt, forwards, moved the back position, raised the steering wheel column, adjusted the rake of the steering wheel. Not only that but they had changed my radio station. This is ok if they ''had to'' listen to a certain station but make sure you change it back before the customer gets their car! So if you can sort the seat and radio problem you will have a repeat customer

Rating 3 out of 5

Book Again: Yes TIM IRISH 10 Mar 2018 13:14 Verified Customer

Exactly what I needed, easy to drop my car off and the car was waiting for me on my return. Great service, the instruction were clear and it was hassle free

Rating 5 out of 5

Book Again: Yes Joanne Jenkins 09 Mar 2018 14:56 Verified Customer

Booking went smoothly with no problems

Rating 4 out of 5

Book Again: Yes John 08 Mar 2018 09:43 Verified Customer

Very good service. Minutes from the terminal and so pleased to not have to call and wait for the car to be brought to us. It was already waiting in the car park so we weren’t waiting around getting frozen - especially in view of the atrocious weather on our return. For that reason alone, I would definitely use this service again. Only quibble was that we asked for a car valet and they didn’t have any change as we were paying cash. Ended up costing us a bit more than quoted!

Rating 5 out of 5

Book Again: Yes Phil Watson 03 Mar 2018 15:46 Verified Customer

Very easy service to use. Didn't even have to call when we arrived back but car already waiting at Heathrow.

Rating 5 out of 5

Book Again: Yes Ann 11 Feb 2018 10:39 Verified Customer

Excellent service all round

Rating 5 out of 5

Book Again: Yes RICHARD LANGLEY-JONES 05 Feb 2018 16:20 Verified Customer

Easy drop off and car was waiting on return

Rating 5 out of 5

Book Again: Yes Jon W 05 Feb 2018 11:06 Verified Customer

Unable to park in the allocated spaces as directed as they were all taken so had to park a few rows away. However this was not a problem and the rest of the service was easy. More like parking in the short stay car park than a meet and greet service!

Rating 4 out of 5

Book Again: Yes Paul 04 Feb 2018 13:11 Verified Customer

Excellent instructions and service. Even better that you no longer to telephone on the way to airport or before collecting your car.

Rating 5 out of 5

Book Again: Yes Roger Goodliff 30 Jan 2018 12:16 Verified Customer

Great service, I liked that you didn't have to phone to say you were back. Car already available based on flight info.

Rating 5 out of 5

Book Again: Yes CA 28 Jan 2018 11:44 Verified Customer

This was the first time using ACE Meet & Greet and it was so simple. We dropped the car off and picked it up with ease. It took all the stress out of getting to the airport. We used to worry about the time it would take to park the car after the 2 hour drive to Heathrow but the valet system was so quick and we were in the airport in no time. This is far better than parking and taking a shuttle. My husband said 'Wow, that was the easiest and fastest parking we have ever done before'. We would definitely use this service again.

Rating 5 out of 5

Book Again: Yes Little Hiawatha 20 Jan 2018 13:46 Verified Customer

My first meet and greet parking experience. Initially the instructions seemed complicated, partly because they were written in continuous narrative. I find bullet points easier to absorb so that would be a reccomendation. Also the warnings about early/late arrival were a little off-putting but turned out to be not a problem. All in all it worked well and was easy to use, and being on a ski trip with skis, boots and baggage, parking right by the lifts was a boon. I will do this again, particularly as I did not need to go find my car on return. Both team members were warm and courteous which helps reduce the stress. well done! Peter Ash

Rating 5 out of 5

Book Again: Yes Peter Ash 14 Jan 2018 13:23 Verified Customer

The price of the parking was great and when I needed to extend it, it was easy to contact the company to do so although we were told one price on the phone and another when the car was actually being collected. The attendant on arrival was a little rude in the way that he spoke to me and didn’t really give the greatest customer service experience. However, the attendants on arrival were much more pleasant. Not really sure if it was a meet and greet as I still had to trek to the short stay car park to drop off and collect my car... Finally, I had my car cleaned before I left and on my return there was mud on the drivers side, including along the door panel and on the mat where whoever had driven the car had clearly been walking in mud. Also, there was an envelope with muddy footprints left on the floor. All in all a decent service with some improvements that could be made to make it better.

Rating 3 out of 5

Book Again: Yes Liz 06 Jan 2018 08:09 Verified Customer

Can't fault anything with this company and the procedure for meet and greet. Simple to use, efficient and great value for money. No need to call once you have arrived, which can be a nuisance, as they know your flight number and the car is ready and waiting! Would definitely use ACE meet and greet again.

Rating 5 out of 5

Book Again: Yes Zrinka Webb 02 Jan 2018 12:37 Verified Customer

Hi there Excellent services but; Please advise drivers to wash sometimes! Also arrange car be depatch based on traffic situation and weather they can always was in drop off for 5-15mins Thanks Tunde

Rating 3 out of 5

Book Again: Yes Tunde Odumala 16 Dec 2017 12:31 Verified Customer

Quick, easy and professional service!

Rating 5 out of 5

Book Again: Yes Dan Clark 07 Dec 2017 18:59 Verified Customer

We arrived early so had to wait for car to collected. But it was ready and waiting when we returned.

Rating 5 out of 5

Book Again: Yes A 19 Nov 2017 18:03 Verified Customer

Everything seemed to go according to plan apart from the ACE Parking personnel on the third floor of the short term car park at Terminal 3 were difficult to identify both dropping the car off and picking it up. The third floor parking level lifts and lift lobby are extremely busy with several companies operating meet and greet parking facilities. The lifts are crowded and the lift lobby congested with both parking personnel and customers. There is a lot of movement of vehicles in this area also. The parking instructions say to ring a number before you arrive at the car park. However, when you ring the person who answers the 'phone seems a bit vague as to why you have rung, I don't think this is really necessary. The system seems to work but it doesn't inspire confidence.

Rating 4 out of 5

Book Again: Yes Eddie Roberts 17 Nov 2017 18:34 Verified Customer

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