Search Maple Parking Meet & Greet T2 & T3 Only Prices
Maple Parking Meet & Greet T2 & T3 Only
Heathrow Airport Parking
- Maple Manor Has An Excellent Reputation
- An FHR Partner For More Than 15 Years!
- No Wait, Prompt & Highly Professional
- Maple Parking Meet & Greet T2 & T3 Only has been rated 86.3%
by 190 previous customers. - 92.8% of customers would book again.
Overview
Meet and Greet Service
You will be met at the airport and your car will be taken to the secure car park by an insured driver and then delivered back to the terminal ready for collection on your return.
What is the drop-off procedure?
Once parked and unloaded, please lock your car and check in with our Handover Team who are based at our desk in the lift lobby. Entry / Exit car park fees are INCLUDED in the price.What is the pick-up procedure?
After leaving the Arrivals hall, follow signs for Short Stay Car park.What security measures does the car park have?
Park Mark Safer Parking facilityWhat else do I need to know?
Warning: Please note that unless your car: has tyre tread on each tyre that is within the legal limit, or is in any other way unsafe to drive, the driver will not be able to take your car and you will have to make other arrangements to park your car. We only accept bookings for cars and small vans at the standard rate shown. If you wish to bring a larger vehicle there will be an additional charge and you will need to call us to book this. Trailers will not be accepted. If you are delayed on return extra days parking are charged at £20 per day (subject to change) or part day thereof.Address:
Heathrow Airport
Reviews
Very smooth service, hassle free and very efficient.
Rating 5 out of 5
Book Again: Yes Lesley Paine 07 May 2017 14:45 Verified Customer
Excellent, prompt, friendly and courteous service. I fully intend to use this service again. What more can anyone say?
Rating 5 out of 5
Book Again: Yes Steve Womersley 02 May 2017 22:02 Verified Customer
Booked meet and greet at Heathrow, really simple meet and greet drop off and pick up at reasonable rates. Would definitely use again
Rating 5 out of 5
Book Again: Yes Tracey 25 Apr 2017 16:20 Verified Customer
The service is fine. However, since there are several meet-and-greet companies at the airport all sharing the same space (and multiple brokered by BookFHR!) it can be confusing. Although the text in your adverts says we will be met by a "uniformed driver" that is not my experience. There is sinply nothing to show which company the driver represents. At 4am, this can lead to confusion!
Rating 4 out of 5
Book Again: Yes Mike Davies 24 Apr 2017 08:46 Verified Customer
Efficient service, wouldn't ever stray from meet and greet now, perfect way to leave your car at the airport.
Rating 5 out of 5
Book Again: Yes Caroline Edwards 23 Apr 2017 11:20 Verified Customer
Excellent service and great that the car was waiting for us as we got to the car park so we could get away promptly. Would certainly recommend.
Rating 5 out of 5
Book Again: Yes Kim Russell 22 Apr 2017 11:05 Verified Customer
Great service
Rating 5 out of 5
Book Again: Yes KAT 11 Apr 2017 10:04 Verified Customer
Turned out it's manor farm parking , arrival was very easy but in return I think they were very busy as took ages to get through on phone and we waited in the car park for our car for longer than any ither company I've used before .. oh a£26 for a quick valet on a brand new car could of been better .hmmm apart from that all was ok , people , car etc all good !
Rating 3 out of 5
Book Again: Yes Ian 10 Apr 2017 07:41 Verified Customer
A faultless service. Operative on site to receive my car on arrival and better, car ready for collection upon my return.
Rating 5 out of 5
J Cowell 27 Mar 2017 17:21 Verified Customer
Poor Experience, was left waiting at the drop off point for 35 minutes before I could hand my car over. Very frustrating. No apologies or recognition of this, kept being told when I phoned somebody was on their way! I even called 20 mins in advance of arriving and still no luck.
Rating 1 out of 5
Michael 17 Mar 2017 10:38 Verified Customer
Spaulding service. Long wait for car to return with 3 calls to office...different story each time! Wouldn't recommend to anyone!
Rating 1 out of 5
TS 28 Feb 2017 10:53 Verified Customer
worked well but would have been better if the driver had told me he paid for the parking at the time I called in which was 20 mins before I made it to the car. I had to pay extra at the exit - if I had known at the pick up point I could have paid there which would have been much easier
Rating 4 out of 5
Pat Casken 27 Feb 2017 10:42 Verified Customer
Very good service, straightforward booking, polite and lovely members of staff, reliable, peace of mind. Very satisfied customer.
Rating 5 out of 5
D Stonehouse 22 Feb 2017 20:07 Verified Customer
Very efficient and well priced service. No problems with dropping off or collection of my car. Thanks
Rating 5 out of 5
MB 21 Feb 2017 04:53 Verified Customer
Very efficient service, car was waiting when we went to pick up point.
Rating 5 out of 5
andrew meek-welsh 20 Feb 2017 11:47 Verified Customer
Service was very good. My only gripe was that I was penalised for not giving the requisite notice on arrival at the airport despite the operative waiting for me. Collecting my car upon return took no longer than twenty minutes.
Rating 4 out of 5
J Cowell 07 Feb 2017 15:54 Verified Customer
There was no problem with collection of the car but we were very unhappy about the service on our return as it took as long as the length of our flight for us to finally be able to leave the airport. It took 30 mins for the car to appear and further delay then ensued in telephone conversation with your office as the driver had been instructed to seek payment for the car washing for which we had already paid by credit card when we rang to say we had collected our baggage.
Rating 3 out of 5
Victor and Hilary Summers 01 Feb 2017 23:18 Verified Customer
Car drop off was fine. However pick up took almost 50 minutes, despite following instructions to the letter. It was at 2050hrs on a Wednesday evening, so not a busy period at all for the airport or roads. On phoning once through immigration and Customs, I was told I would wait for 15 - 20 minutes, which is the normal published time frame. However this was a blatant lie. That person would have known that they couldn't deliver the car in that time frame. Even after a follow up call after 30 minutes, I was told 5 - 10 minutes as the car had already left 10 minutes ago. Again clearly a lie. The delays make this service a waste of time and money. Better to park yourself in the long term car park and take the shuttle or capsule to and from the terminal. That would be quicker and cheaper. The second issue for me is being lied to by the staff. IF they are short staffed or short of drivers, it would be better to say so up front. I could have then gone back to the terminal, stayed warm, had a coffee or whatever, knowing I had a longer wait. However they aren't honest enough to do that, and in the end I was a frustrated, cold and very hacked off customer, who will not be using them again at any airport. I don't recommend them, poor customer communication and service. Don't use!
Rating 1 out of 5
David 19 Jan 2017 11:03 Verified Customer
good, very comfortable
Rating 4 out of 5
Muhammad Hussain 19 Dec 2016 13:37 Verified Customer
Very good service, we were delayed on the way back and the car was still delivered promptly with no questions asked. Will use again! Thanks
Rating 5 out of 5
Natasha Heffron 04 Dec 2016 10:04 Verified Customer
I arrived at short stay level 3 looking for a fhr representative. I was stood there for 25mins and finally rang the dispatcher and said there is nobody here from fhr. She said oh no the company isn't fhr you need to find someone from ace or maple manor. I wasn't happy that this had not been explained before as I wasted nearly half an hour waiting for no reason. Upon my return I waited for 20 minutes for my car which wasn't bad considering I had returned to a different terminal. For the price the service is good and they take photos of your car before they leave. I wasn't too impressed with the speed at which my car was being driven back into the airport car park though.
Rating 3 out of 5
L 22 Nov 2016 15:10 Verified Customer
Great drop-off experience but picking up left a lot to be desired. Their base is 25 minutes drive from Heathrow (which isn't advertised that they'll burn an hour of fuel in moving your car around) and we were left waiting for half an hour outside in the car park after calling when instructed to.
Rating 3 out of 5
John 22 Nov 2016 13:21 Verified Customer
Quick turnaround for delivery of vehicle upon return. Took a few minutes longer than expected when dropping off the vehicle for departure, however was nothing too inconvenient.
Rating 4 out of 5
Matthew Weeden 14 Aug 2016 22:13 Verified Customer
Slight delay in our car being picked up, had to call a few times to see where the driver was which slowed us down in getting to the check in. I like that the service allows you to walk into the terminal rather than get a bus. Based on being able to walk into the terminal I would use again.
Rating 3 out of 5
Mary 22 Feb 2016 13:38 Verified Customer
ACE Meet & Greet are prompted at collecting your car, going on holiday, but when it comes to returning from holiday, after contacting them after clearing customs, they let themselves down by being late, at least 20 - 30min
Rating 1 out of 5
Trevor Thomas 08 Jan 2016 13:33 Verified Customer
Map and Directions
Address:
Heathrow Airport
Directions for Maple Parking Meet & Greet T2 & T3 Only
DUE TO COVID19 OUR INSTRUCTIONS HAVE RECENTLY CHANGED - SO PLEASE READ YOUR DIRECTIONS CAREFULLY ON THE DAYPlease note: This product is not suitable if you are travelling from Terminals 5 - This product is for both drop off and collection at T2 & T3 only.
Your return terminal can be amended directly with Maple Parking, however this must be amended prior to the day your booking starts by contacting them after you have booked.
Extra charges can apply if not T2 & T3 Only . Please note that your specified meet time is appointed. If you should arrive before or after this time this may result in a delay.
On the day of arrival
Please call Maple Parking the number on your confirmation 2 when you are 20 minutes away from the airport to let us know you are near so we can ready our driver to meet you. Then proceed to the meeting reception point in your directions.
On arrival please be sure to have your paperwork and or booking reference ready on arrival so that our friendly staff can identify you. Please also have your return flight details to hand for us to check for your return.
Drop-Off Directions
Terminal 2 - (Postcode for Terminal 2: TW6 1EW).
After passing through the tunnels (Tunnel road) into Heathrow Airport, follow signs for Terminal 2 Short Stay Car Park.
Take the right hand lane and pass under the 2.2M height restriction, follow signs for 'Level 4' and 'Off Airport', keep right and take a ticket from the furthest right-hand Ticket Barrier (please hand this to our Handover Captain).
Drive straight forward following signs for 'Off Airport Parking'. Park in one of the 'Off Airport Meet & Greet' parking bays in rows A or B.
Terminal 3 - (Postcode for Terminal 3: TW6 1QG)
After passing through the tunnels (Tunnel road) into Heathrow Airport, follow signs for Terminal 3 Short Stay Car Park
At the entrance barrier, take a ticket (please hand this to our Handover Captain) Drive up to level 4 Park in one of the 'Off Airport Meet & Greet' parking bays.
Return Instructions
It is necessary for you to PLEASE CALL US ON YOUR RETURN.
Once you have landed and have collected your luggage (or have cleared passport control if you have no hold luggage), please call us on the number on your confirmation to let us know you have returned so we can deliver your car.
Please have the unique barcoded card that you were given on arrival to collect your keys from our Handover team. If you do not have this then we will need to see and take an image of your passport - which (of course) must match the booking name.
Then proceed to the relevant meeting point below:
Terminal 2 - Short Stay Car Park Level 4 - Off Airport Meet & Greet
Terminal 3 - Short Stay Car Park Level 4 - Off Airport Meet & Greet
Other Important Information
Late Returns:
If your actual stay is longer than your booked stay, any extra days will be charged at £20.00 per day (subject to change) (or part day thereof). No refunds will be issued for part used stays.
Payments for extra days must be settled before the vehicle is handed over and if requested a receipt can be sent by email to you.
It is the responsibility of the vehicle owner/customer driving to ensure that the vehicle is roadworthy, holds a valid MOT certificate and has a valid Road Fund Licence.
Vehicles that are not road legal or safe to drive will be refused. You will be given the option to drive your vehicle to our car park for storage and you will have to make your own way to us on return to collect it. No refunds will be given for illegal vehicles not collected.
London's Ultra Low Emission Zone, or ULEZ, is expanding to encompass all of Greater London, including Heathrow Airport area, from the 29 August 2023.
The daily charge for non-compliant vehicles is £12.50 for most vehicles, including cars, vans, and motorcycles. To check the charge for your vehicle use this link https://tfl.gov.uk/modes/driving/check-your-vehicle/?intcmp=52335
If you need to pay the ULEZ charge, a daily charge runs from midnight to midnight, every day of the year (except for Christmas Day). That means that if you drive a non-compliant vehicle within the ULEZ area across two days, you will need to pay two daily charges.
Enter your postcode below to look up directions on Google Maps
Please note these directions should only be used as a guide.Please note the location shown is the car drop-off point
Your Questions
Questions
Can I confirm that you have EV charging on site please?EV charging is not available with this meet and greet service.
our plane lands 22:00 what time is your meet and greet open to please. if our plane is delayed do you run a 24 hour service .The meet and greet option is available 24 hours a day.
We need to be met at Heathrow f2 at 3.00 am , are you operating then?Yes that time will be fine
2 questions - does your rate include the airport exit charge?? Thank you for your enquiry, this is included in the price of the meet and greet
Hello, what is your cancellation policy for T2 Heathrow meet and greet?Hello You cannot get a refund or amend a parking booking less than 24 hours before the day of travel. For example, your last opportunity to change your package if you're flying at 3pm on the 29th will be 23:59 on the 27th. An administration fee of
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Heathrow Airport Car Parks
View all Heathrow Airport Car Park options available from FHR.
